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Service Level Agreement

rapidHELP 2.1

No Image This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security






Easy Network Service Monitor 2.14: Easy to use and lost cost Network and service monitoring
Easy Network Service Monitor 2.14

services: HTTP and HTTPs * FTP sites monitoring * Database Servers: Oracle, SQL, MySQL * Email servers: POP3, SMTP, and IMAP4 * Telnet Server * Other TCP Services such as NNTP * UDP Services such as Domain Name Service * Windows 2000/NT services * Monitoring of any network device with an IP address using PING (ICMP) or TCP Ports * Monitoring Servers, Workstations, PC and other devices Status: Free Disk Space, Memory Usage, CPU Usage and Performance

network performance, network availability, network applications, network troubleshooting, service level agreement, fault management, server, network management, network monitor





Horizon Contact Manager Lite 1.60.320: Powerful CRM with links to Sage & Quickbooks
Horizon Contact Manager Lite 1.60.320

Powerful CRM with links to Sage & Quickbooks with the following features :- Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base, Service Level Agreements, Customer asset tracking, RMA, Issue tracking plus much more

contact management, diary



Polar Help Desk 4.1: Web based help desk that tracks incidents, integrates with e-mail and more.
Polar Help Desk 4.1

service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required

customer support software, technical support, web based help desk, trouble ticket, helpdesk system, online technical support, help desk software, helpdesk, help desk, helpdesk software, computer technical support



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Cumulus Pro 2.0.2

Cumulus is a World Class Warehouse Management System that runs distribution centers and warehouses. Main Features: Inventory Control, Inventory Management, Orders Control, Distribution Control, File Import / Export, User defined and Standard Reports and Internet Enabled, Service Level Measurement. Advantages: Improves your service level, Reduces operation expenses, Reduces stock outs, Reduces Inventories value, Easy to install and to use, Price.

inventory, location, status, stock, distribution, supply chain, warehouse, logistics, order, cumulus, management, control



ServersCheck Monitoring Software 7.8.7: ServersCheck is a software for systems monitoring, reporting and alerting
ServersCheck Monitoring Software 7.8.7

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 5 devices in this version with alerting via email, network message or SMS. The built-in web server enables to administrate ServersCheck through a web browser.

reporting, service level, email, monitoring, systems, network message, servers, alerting



ServersCheck STANDARD Edition 5.11.0: ServersCheck is a software for systems monitoring, reporting and alerting
ServersCheck STANDARD Edition 5.11.0

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 5 devices in this version with alerting via email, network message or SMS. The built-in web server enables to administrate ServersCheck through a web browser.

reporting, service level, email, monitoring, systems, network message, servers, alerting


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